It is a big research done by National Agency for regional healthcare services (Age.na.s) and the Agency of Civic Evaluation of Cittadinanzattiva involving 287 treatment centres, 286 local associations, 241 équipes and 594 citizens all over Italy. The assessment was presented in Rome last November 7h The focus was on pediatrics and obstetrics, but also on emergency, multiculturality, intensive therapy and “hospital without pain”.
In Italy, the topic of “humanization of treatment” was put this year for the first time in the Operational Plan led by Italian Ministry of Health called “Pact for Health 2014-2016” that invites regions to do all necessary interventions that has to do with structural, organizational and communicational aspects of care. This plan also includes drafting an annual program of humanization of treatments with at least one project activity concerning professionals training and organizational changes. 

Read more (IT version).